Amir is a dedicated Virtual Specialist at ProRank Business Solutions in Philadelphia, PA, boasting a robust background in technical support and over 8 years of experience in customer service. Recently certified as a Google IT Support Professional, Amir possesses expertise in troubleshooting, customer support, networking, and system administration, on par with the latest CompTIA A+ certification.
Within ProRank, Amir serves as a key contributor, responsible for developing and updating training materials for new end-users, meticulously identifying and reporting bugs on the ProRank Academy website, and collaborating closely with the service team to enhance the user interface for ProRank Academy. His commitment to ensuring seamless user experiences and maintaining platform integrity is unwavering.
Prior to joining ProRank, Amir held positions including Floor Support/Chat Specialist at Gubagoo in Dayton, OH, where he adeptly managed multiple chat interactions while maintaining exceptional customer satisfaction rates. At Keller Mortgage in Dublin, OH, Amir excelled as a Processor Team Lead, spearheading productivity improvements and optimizing loan application processing workflows, resulting in expedited mortgage approvals and consistently surpassing monthly processing targets.
Amir’s dedication to excellence extends beyond his professional endeavors. He is known for his adaptability, learning agility, and commitment to delivering exceptional customer experiences. He thrives in dynamic, fast-paced environments and is passionate about leveraging his technical expertise to drive success in IT support roles.